Thursday, 20 January 2011

Do you think 'hiya' is appropriate?

We've been watching Michel Roux's Service on BBC Two this week and the title of this blog was one of the best lines from teacher to trainee when greeting guests to a 5* resort. Whilst the concept of this programme is not exactly rocket science it does highlight an age old famously British trait; manners. Personally I like going to fancy restaurants where service is impeccable and all the front of house staff put on their Sunday best. I was at a marketing seminar a few years back where Paul Heathcote was talking about those 'magic moments' in restaurants where you recognise a special occasion. I experienced such a moment at Manchester's restaurant of the year 2010/2011 Rosso recently when the waiters came out singing happy birthday to me with a slice of chocolate cake complete with happy birthday written across the plate in chocolate sauce. It's such a small touch but makes a big impression. My brother works as Food and Beverage Manager at the award winning Rudding Park in Harrogate and from what I've heard the service there sounds spectacular. I'm just waiting for an invite now to go for a meal (hint hint) and see what it's all about....

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